1. Our Promise of Confidentiality

At MushinTalks, your stories, thoughts, and emotions are safe with us. We take your privacy seriously and ensure that everything you share during your sessions stays between you and your therapist. For instance, what you discuss in therapy stays private unless you give us your written consent, or if there’s a serious risk of harm to you or someone else, or if required by law or court order. All our therapists follow the ethical guidelines set by professional mental health boards.

2. Safe Space Commitment

MushinTalks is a judgment-free zone. We’re here to create a space where you feel safe, respected, and heard, no matter your background, gender, identity, or story. Our team is trained to maintain empathy, non-discrimination, and sensitivity at all times.

3. Data Privacy & Security

Your data matters to us. Any personal information you share on our website (forms, bookings, purchases, etc.) is encrypted and stored securely. We never sell or share your personal data with third parties for marketing purposes. Payment details for merchandise or therapy sessions are processed securely through trusted third-party gateways. You can always contact us to access, update, or delete your data from our system.

4. Communication & Record Keeping

We may use your contact information to share therapy reminders, updates, or billing information. Therapy notes are kept confidential and used only for professional purposes. All digital communication (email, video, chat) follows the same confidentiality standards as in-person sessions.

5. Consent to Therapy

Before beginning therapy, every client must read and sign our Therapy Consent Form. This ensures you understand: the nature and limits of therapy, confidentiality terms, cancellation or rescheduling policies and emergency procedures.

6. Ethical Conduct

All our therapists maintain professional boundaries, ethical practices, and ongoing supervision to ensure quality and safety in every session.

7. Merchandise & E-commerce Privacy

When you purchase MushinTalks merchandise, your information (name, address, contact, payment details) is used solely to process your order. We may send updates or promotions only if you opt in.

8. Your Rights

You have the right to know what data we collect about you, request correction or deletion of your data, withdraw consent at any time and ask questions about our privacy or ethical practices.

If you ever feel uncomfortable or have questions, please reach out at admin@mushintalks.com / +91 8808808757